When will my order ship?
Most orders ship out the next business day. If you place your order during the convention season (March-July) your order will probably take a few more days to process. If you include an e-mail address with your order, you will be notified via e-mail the status of your order.
Why are there backorders?
Backorders occur when a publisher runs out of stock or when we run out of stock. We do our best to have most of our titles in stock at all times. If we think an item may come in within a week, we may hold your order until the shipment arrives. Otherwise your order will be shipped and you will receive an order sheet indicating what was shipped and backordered from your order.
Can I track my package?
You can log into your account to see the status of your order at any time. You will also receive an email from Zeezok Publishing when your order ships and a tracking number if it was shipped via US Postal Service or FedEx.
Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are made, as a result of our system, you will not have to pay for them.
Do you collect sales tax?
Sales tax is added to all orders delivered to an address in the State of Ohio.
We are committed to respecting and protecting your privacy. We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is not shared with other organizations for commercial purposes. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
What are my payment options?
We accept all major credit cards. If you mail in your order you can send payment in the form of a Money Order or personal check.
What are my shipping options?
We ship our products around the world. We ship via FedEx and the US Postal Service. You have the option of choosing your method of delivery when you check out. We do ship internationally. All international orders are shipped via USPS Priority International Mail. International shipping costs are computed during the check out process.
Can I cancel an order after it has been submitted?
Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has shipped, and shipping charges are non-refundable.) Be sure to include your name, email address, order number, if available, and the product.
Can I return a product?
Satisfaction guaranteed! If you are not satisfied with an item, repack it carefully and return it to us in resalable condition for a refund of purchase price. Shipping costs are not refundable. Returns must be made within 30 days. After 30 days a 15% restocking fee will be charged. No returns after 90 days. Please ship the items in a sturdy box with adequate packing material. Do not use newsprint as it gets ink on the books. Returned items not in brand new condition will be discounted accordingly. All returns should be shipped to: Zeezok Publishing, Attn: Returns Dept., PO Box 1960, Elyria, OH 44036.